Right of withdrawal

Right of return

1.0 We grant you a 30-day right of return on the products purchased from us (exceptions reserved) under the following conditions and refund the purchase price (deductions reserved for certain products).

1.2 In order to be able to exercise this right for loupe glasses and loupe accessories, the packaging must be undamaged and in unopened condition.

1.3 We also grant you a 30-day right of return for corrections of defective vision, even though this was manufactured as a one-off piece according to your requirements. Within the framework of this money-back guarantee, we will refund the purchase price. In the case of corrections, we deduct a service fee from the purchase price to be refunded: for single-vision glasses, CHF 50; for multiple-vision glasses, CHF 150.

1.4 In order to make use of the right of return, please return the goods to us in mint condition within 30 days of the date of dispatch in the original packaging. We ask you to use the enclosed invoice/delivery note as a return note. The 30-day right of return begins with the dispatch of the goods and the return ends with the timely dispatch. The time of dispatch of the goods is decisive for compliance with the return period. The costs for the return shipment are to be borne by you. The return shipment is to be addressed to:

1.5 We will accept the return of goods if the goods are in their original condition and the original invoice is enclosed. We reserve the right to deduct the corresponding costs from the purchase price to be refunded as compensation for possible damage or excessive wear and tear.

1.6 If the return of magnifying spectacles24 has been accepted, payments already made will be refunded free of charge within 30 days of receipt of the goods, less the service fee mentioned in Clause 1.3 for corrective spectacles and the deductions mentioned in Clause 1.5 for possible damage or excessive wear. Discount vouchers are not refundable within the scope of this right of return. The purchase price will be refunded using the method of payment you selected when placing your order.